Delivery Policy

At Olivian, we aim to provide a smooth and efficient delivery service for all our high-quality solar products and accessories.

• Shipping Locations: We offer shipping across Kenya, with delivery timelines varying based on location.
• Delivery Charges: Orders above KES 20,000 qualify for free shipping, while a standard delivery fee applies to orders below this threshold.
• Delivery Timeframes: Orders typically arrive within 3-7 business days. Expedited shipping is available at an additional cost.
• Tracking: All orders include tracking information sent to the customer via email.

Return Policy

We stand by the quality of our products and offer the following return guidelines:

1. Eligibility for Returns:

   • Returns must be initiated within 30 days of the purchase date.
   • Products must be unused, in original packaging, with all labels intact.
   • Proof of purchase is required for all returns (receipt or order number).

2. Non-Returnable Items:

   • Custom or special-order products.
   • Used, installed, or altered products.
   • Gift cards and promotional items.

3. Initiating a Return:

   • Contact our customer service at [customer support email] or call
     +000 000 000
     to start the return process.
   • Provide your order number and a reason for return.
   • Approved returns will be issued a return shipping label.

4. Return Shipping:

   • Return shipping costs are the responsibility of the customer unless the product is defective or due to an error on our part.
   • For tracking and security, we recommend a trackable shipping method.

5. Refunds:

   • Upon receiving and inspecting the returned items, we will notify you of the refund status.
   • Approved refunds to your original payment method will be processed within 5-7 business days.
   • Shipping fees are non-refundable, and restocking fees may apply.

6. Exchanges:

   • We only exchange items if they are defective or damaged. For assistance, contact us at info@olivian.co.ke.

7. Cancellations:

   • Orders can be canceled if not yet shipped. If shipped, the return process must be followed.

For more information or assistance with your delivery and returns, contact us at info@olivian.co.ke or call 0719728666 / 0783756878.